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GBI Direct FAQ Support
Trading
Trading
How to buy, sell, and manage your precious metals trades
MetalStream
What if I want to invest but don't have enough to buy an ounce of gold right now?
International Tariffs
Update on Sell Prices for International Vaults | Tariffs
Storage Selection
When do I select storage and when will my order be checked in?
Order Cancellation
Can I cancel an order once I've submitted the trade?
Selling
How long does it take to get my money after I sell?
How to Sell From Storage
Settlement and Withdrawal of Sale Proceeds from Your GBI Direct Cash Balance Account
Customer Service
Can I place orders by telephone?
Product Selection
Should I buy bars or coins?
Do you sell coins by specific years?
Order Types
What is the difference between buy order types? What is a cash versus quantity order?
Do you offer limit price orders?
Investment Types
Do you offer any way to short the price of gold or silver?
Minimum Investment
Is there a minimum investment?
Product Sourcing
Where are the precious metals I purchased from?
Metal Exchange
Can I swap silver for gold or vice versa?
