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GBI Direct FAQ Support
Trading
Trading
How to buy, sell, and manage your precious metals trades
What is meant by trade confirmation and settlement? How long does each take
MetalStream
What if I want to invest but don't have enough to buy an ounce of gold right now?
Market Hours
What are market hours? And how do they affect trading?
International Tariffs
Update on Sell Prices for International Vaults | Tariffs
Storage Selection
When do I select storage and when will my order be checked in?
Order Cancellation
Can I cancel an order once I've submitted the trade?
Selling
How to Sell from Storage
Settlement and Withdrawal of Sale Proceeds from Your GBI Direct Cash Balance Account
Where can I find the current price to sell back?
How long does it take to get my money after I sell?
How to Sell From Storage
Customer Service
Can I place orders by telephone?
Investment Strategy
Understanding Spot Price, Premiums & What You Actually Pay
Product Selection
Should I buy bars or coins?
Do you sell coins by specific years?
Order Types
What is the difference between buy order types? What is a cash versus quantity order?
Do you offer limit price orders?
Investment Types
Do you offer any way to short the price of gold or silver?
Minimum Investment
Is there a minimum investment?
Product Sourcing
Where are the precious metals I purchased from?
Metal Exchange
Can I swap silver for gold or vice versa?
