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GBI Direct FAQ Support
Delivery
Delivery
Information about shipping options, timing, and delivery status.
Address Verification
Can I have my metals delivered to an address other than my address of record?
International Shipping
Can I ship to Mexico?
Can I have my stored products shipped internationally?
Storage to Delivery
Can I store my products now and get delivery later?
Regional Transfers
Can I buy metals in one region and ship them to another?
Cancellation
Can I cancel a delivery?
Delivery Timeline
How long does it take for a new order to be delivered?
Shipping
Does the shipping cost include insurance?
How is my order shipped? What carrier do you use?
What is the cost to take delivery to my address on file?
How are high value orders shipped?
From Storage
Delivery from Storage
Vault Transfers
Can I buy metals in one vault location and ship them to another?
