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GBI Direct FAQ Support
Account Management
Account Management
Help with your profile, settings, and account access.
Estate Planning
Funding & Withdrawals
What is the difference between effective, available to trade and available to withdraw in my balance?
Depositing and Withdrawing Funds from your GBI Direct Account
Non-US Citizen Payment Types
How do I withdraw funds from my account?
Account Opening
Do I have to be a US citizen to open a GBI Direct account?
Estate Planning
What happens in the event of my death?
Funding
Why do I have to pre-fund my account? Can I just give you a credit card when I buy?
What methods are available for funding/deposit into my GBI Direct account?
Profile Updates
Need to update your email or mailing address?
Business Continuity
What happens to my account if GBI Direct were to go out of business?
What happens to my account if GBI Direct were to go out of business?
Beneficiary
Can I Name a Beneficiary on my GBI Direct Account?
Account Closure
How can I close my account?
Password Reset
How to Reset Your Password
Login Issues
Cash Accounts
Are customers' cash accounts FDIC insured?
