Need to update your email or mailing address?
Email and address changes require ID and utility bill sent to customer service.
To keep your account as secure as possible, we require that changes to your email and mailing address be made through email to support@GBIDirect.com
In order to change your email address, please send a photograph of your current valid government issued identification (a driver’s license, passport, etc.) as well as your old and new email addresses.
To change the address on file for your account, or add an additional delivery address, please send a request to customer service with the new address, whether you want to use it for title or just mailing/delivery, and attach both a photograph of your current government issued identification and a recent utility bill that confirms the new address.
Note:
- Please use photographs, such as from a cellphone camera, not scans.
- For a joint account, please include both registered owners’ ID.
These measures help protect your assets.